Help Centre
Frequently Asked Questions
We deliver across Pakistan within 3–5 business days. Orders placed before 3:00 PM are processed the same day. You will receive a tracking number via SMS or WhatsApp once your order is dispatched.
Yes — we offer free standard shipping on all orders across Pakistan. No minimum order value required.
Absolutely. Once your order is shipped, you will receive a tracking link via SMS or WhatsApp. You can also contact us with your order number and we will provide a live update.
Currently we ship within Pakistan only. International shipping is something we are actively working on. Follow us on social media or subscribe to our newsletter to be the first to know when it launches.
We take packaging very seriously — but if your order arrives damaged, please take a photo immediately and contact us within 48 hours. We will arrange a replacement or full refund with no questions asked.
We accept returns within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. To initiate a return, contact our team with your order number.
Yes. If you receive your order and feel the fragrance is not right for you, we offer an exchange within 7 days — as long as the product is unused and sealed. We recommend trying our Discovery Sets first to explore scents before committing to a full bottle.
Once we receive and inspect your returned item, refunds are processed within 3–5 business days. Refunds are issued to your original payment method, or as store credit if preferred.
Opened or used fragrances cannot be returned for hygiene reasons, unless the product arrived damaged or defective. Tester sets are also non-returnable once opened.
Our fragrances are formulated for all-day wear — typically 8 to 12 hours on skin depending on body chemistry, skin type, and application method. Applying to pulse points (wrists, neck, behind the ears) and moisturised skin extends longevity significantly.
Our fragrances are crafted with skin comfort in mind. However, if you have highly sensitive skin or known fragrance allergies, we recommend testing on a small area first. If you have any specific concerns, contact us and we'll guide you to the right scent.
Store your fragrance away from direct sunlight, heat, and humidity. A cool, dark place — like a drawer or cabinet — preserves the scent profile best. Avoid keeping perfumes in bathrooms where temperature fluctuates frequently.
Our Signature Collection features our most iconic, long-lasting compositions. Best Sellers showcases the fragrances our customers love most. We also offer dedicated Men's, Women's, and Unisex ranges. Try our Discovery Sets to explore multiple scents before choosing your favourite.
We accept Cash on Delivery (COD), bank transfer, JazzCash, EasyPaisa, and all major debit/credit cards. Payment is always secure and encrypted.
Yes — Cash on Delivery is available across Pakistan at no extra charge. Simply select COD at checkout.
Absolutely. Our website is secured with SSL encryption and all card transactions are processed through Shopify's certified, PCI-compliant payment gateway. We never store your card details.